Outsourced Services
Outsourced Services
The Outsourced Services Accreditation Program (OSAP) assesses the organization in areas such as privacy and confidentiality measures, level-of-service and escalation procedures, transaction response times, and systems availability. It also assesses the security/cybersecurity infrastructure and data integrity measures including disaster recovery, business continuity, contingency plans, and intrusion detection and response. In the process of a thorough, objective evaluation, the organization will discover ways to improve efficiency, elevate quality of service, and keep up to date with current marketplace trends.
Accreditation criteria are established for:
- Accountable Care Organizations*
- Call Center
- Cloud Service Provider
- Data Center
- Disaster Recovery
- Health Information Exchange technology providers**
- Media Storage
- Network Administrator
- Printing
- Product Development
- Scanning
Accreditation prepares the organization for third party audits including HIPAA/HITECH compliance audits conducted by the Office of Civil Rights (OCR) on covered entities and business associates. It also reduces risk to PHI and operations through the demonstration of a risk management program with effective controls that appropriately minimize threats.
Once an Outsourced Services organization is accredited, other DirectTrust candidates who utilize that outsourcer will not have to pay for additional location reviews to that organization.
To begin the application process for this program, please complete the application form through our website. Program criteria are located on the criteria page.
*Two accreditation programs related to Accountable Care Organizations are offered:
1.) The Accountable Care Organization Accreditation Program is designed for the organizations themselves;
2.) OSAP-ACO is for Accountable Care Organization (ACO) technology providers. While the programs are similar, the first includes criteria related to their governance structure, how they administer their ACO to a region or community, ACO-specific government requirements, etc.
Are you looking for hands-on support to help you through the pre-assessment steps, readiness planning process and more? Learn about our Consulting and Advisory Services, which have been designed to support all Outsourced Services Accreditation Programs.